Benchmarking and Best Practices Survey
At ConvergenceCoaching®, LLC, we’re passionate about remote, hybrid and flexible work – what we call Anytime, Anywhere Work™. Since our inception in 2000, we have been managing our team and serving our clients in a 100% hybrid and flexible environment. We’ve also been helping clients build teams with a trust-first approach, adopting more flexibility in where and when people work and deliver services. Ultimately, this flexibility provides firms with an “edge” in recruiting and retaining the very best talent and attracting NextGen clients.
To support our consulting on Anytime, Anywhere Work, we created a biennial survey to gather data on the adoptions of flexible work practices in accounting firms across the country. We're excited to announce the publication of our latest iteration of this work, the 2022 ConvergenceCoaching® Anytime, Anywhere Work™ (ATAWW) Survey Results Summary. This comprehensive document outlines significant findings and trends from the ATAWW survey, along with best practices and strategies to help drive the successful adoption of remote and flexible work programs in firms. The 2022 survey featured a series of questions exploring ATAWW programs as well as remote client service, non-traditional staffing strategies, and cultural shifts required. Some interesting findings include:
- 95% offer remote auditing, and the percentage who performed more than half their audits away from the client site soared from 14% in 2020 to 54% in 2022
- 83% of firms allow Admin and Operations to work remote or blended
- 81% who employ remote talent hired a "stranger" outside their geography (up from 38% in 2020)
- 73% don't dictate when extra hours are worked (no more mandatory Saturdays)
- 19% offer Unlimited PTO
- 12% close the office between Christmas and New years
It's clear to us now that firms must progress their flexibility 'profile' and teach their leaders to embrace new ways of working including asynchronous scheduling, truly anywhere work, and non-traditional hiring. The survey shows that the best firms are running down the path to a highly flexible model, and those not making progress will find it increasingly difficult to attract and retain the best and brightest.
Access prior year survey data here:
2020 Anytime, Anywhere Work™ Survey Results Summary
Anytime, Anywhere Work Coaching and Consulting
Forward-thinking firms are leaning into flexible and remote/hybrid work and service delivery as key components of their long-term organizational strategy. We can help your firm develop and implement new flex and remote programs and guidelines, elevate and clarify existing programs, or coach your people managers on how to effectively inspire, manage and deliver feedback to team members in a hybrid environment that includes both in-office and remote personnel. Our ATAWW consultants seek to understand your firm’s goals and guide your HR professionals and other leaders to build a high-performance, hybrid and flexible environment that will attract NextGen talent and clients.
For the last 10-15 years, accounting firms have increasingly focused on developing more specialized offerings by service and industry. Remote service is a natural extension of that evolution by allowing firms to extend their reach and deliver specialized services to clients outside of their traditional geography. We can support you in creating remote service delivery and sales methodologies that transform your ability to acquire and serve clients independent of geography.
Contact us to learn more about our ATAWW coaching and consulting services.
Firm Learning Programs to Support Anytime, Anywhere Work
We encourage those who are truly interested in shifting to a new flexible, remote and hybrid paradigm to explore our Do It Yourself (DIY) Remote and Blended Work Video Learning Programs designed to support you in driving change wherever your firm is now. Named the 2022 Top New Product by Accounting Today, these inexpensive, on-demand videos and associated resources will allow your HR and core leadership team to explore the mindset and management approaches that are central to our ATAWW consulting before embarking on a custom consulting project.
We facilitate interactive and personalized learning for teams on communicating, collaborating, successfully operating, and managing others in a flexible and remote/hybrid work environment. Our sessions also cover delivering services to your clients in a more flexible manner, independent of geography and utilizing online tools and resources already available in most firms. Here are a few examples of our most popular ATAWW sessions, which can be customized for your firm’s needs and delivered remotely or in-person.
- Avoiding Common Remote and Hybrid Work Pitfalls
- Winning When Working Remotely or in a Hybrid Environment
- Successfully Managing Your Remote or Blended Workforce
- Successfully Delivering Services to Remote Clients
- Remote and Hybrid Business Development
Contact us to learn more about our Remote and Blended Video Learning Series or ATAWW learning events.