Here’s a hard but universal truth about client service: Your clients don’t understand your business and aren’t aware of the specific issues and challenges you may face as an accounting firm. To be a 100% responsible client manager, it’s up to you to collaborate with each client to understand their needs, then seek to meet [...]
When communicating, our job as the “sender” is to get our message across and this can sometimes be frustrating. Awareness of our personality preferences can increase our patience when communicating with those who have different preferences, or styles. The more we observe the differences between us, the better we can adapt our methods to increase [...]
The work world is an extroverted place. Unless you have one of the loneliest jobs in the world, like a winter caretaker at Yellowstone National Park or as Fire Lookout at Gila National Forest, your role likely requires communication and collaboration with colleagues, clients, and others. For most people I meet, communication is as much [...]
When the world shifted to a more remote and blended work environment, I was overjoyed! I was gaining back precious commuting hours every week with my family, my carbon footprint was shrinking, and so were the piles of laundry! Over the course of two years, I shifted from a hybrid work model to being fully [...]
Recreating the Healing Power of Touch Without a “Hug Shirt” I was talking on the phone to an old friend and remembered longingly how we used to share healing touch with each other through mutual massage. I had also learned an added healing technique which accessed the acupuncture meridians. This treatment was called Jin Shin [...]
At ConvergenceCoaching, we believe in a get-better culture, where every individual at all levels should be striving to continually improve. A critical element that drives the get-better culture is feedback – sharing of information about what’s working, what isn’t, and what is possible. Feedback is critical to learning about ourselves and the things we own. [...]
In the September 13, 2021 HR Huddle Tamera Loerzel and Jennifer Wilson address asking for and receiving feedback. In particular, Tamera and Jen encourage leaders to ask for the feedback, thanking your team members or team for the feedback and asking additional questions in a non-defensive way so you foster innovation and creativity within your [...]
When we think of collaboration, images of people sitting around a table usually come to mind. Perhaps you remember the idea that blossomed from a chance encounter in the hallway, or a conversation you heard over a cube wall. All these visual images include being physically present with others. With the move to a blended [...]
I’m headed out on vacation next week and can’t wait for the opportunity to unplug and relax with my home team. It’s a challenge to get away though, because the to-do list is always too long and the email inbox too full. I’m committed to take time with my family, so what can I do [...]
