Clarifying Performance Expectations
The onset of engagements. The beginning of a year. When entering new roles. These are all times when our people need to be clear on what’s expected. And for some reason, many of us aren’t very good at clarifying expectations – even though almost every situation we encounter in our work would be better if we were. Attend this session where we will:
- Understand how fuzzy expectations drive disappointment
- Review the five elements needed to establish clear expectations
- Identify the various situations at your firm where expectations need to be established or re-set
- Review a simple method for discussing unmet expectations
Walk away from this course armed with strategies to drive higher performance in your people (and clients!).