Delivering Exceptional Client Service
In a professional services firm, our people make or break the quality our clients perceive. Still, we seem to take for granted that everyone knows the foundational elements of exceptional client service and may not spend enough time training or communicating on this critical subject. Attend this session to explore the most important elements of exceptional client service including:
- Ensuring that you and your team have a client-centered mindset
- Methods for building rapport and trust
- Developing a problem-solving culture and toolset
- Developing a consistent project management approach
- Follow through and internal communication techniques
- Tips and ideas to enhance your firm’s client service
Leave this session with a more thorough understanding of the “art” of client service and enhance your firm’s ability to make your clients feel valued.
Questions about this course or a training? Contact us.