Moving Away from Time-Based KPIs: Five P's to Get You There

We all know that measuring performance and pricing your services based on time isn't ideal. Pricing and billing based on time doesn't allow you to capture the full value or risk of your work, and automation and increased efficiency could lead to an unintended consequence of reducing firm fees. Yikes! Yet changing this fundamental business-model construct can seem overwhelming and it's hard to know where to start. In this session, we'll examine the five "P" elements needed to make the gradual, but definite, move away from the outdated time-based paradigm and move toward a truly results-based model. After attending this session you will be able to:

  • Identify the five P's of a new-school firm performance model that reduces your dependence on time
  • List alternative results-based measures that provide options to using the traditional Maister model
  • Recognize pricing strategies that capture value and risk, and increase  your capacity to serve clients and develop talent
  • Distinguish project management ideas to drive the right kind of activities that will sustain and grow the practice
  • Indicate talent and engagement management tactics to influence practice profitability and the success of the firm
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