Navigating Challenging Client Relationships
We know that you appreciate your clients - the relationships, the opportunity to make a difference and the continued business you gain from them. We also know that not all clients are created equal and that some clients are more challenging to communicate and interact with than others. Take steps to better manage these more difficult client relationships so that you can collaborate better and achieve higher satisfaction, too. In this session, we'll:
- Define the characteristics of a difficult client
- Learn to truly listen and understand your clients' specific expectations, concerns or disappointments
- Navigate particularly difficult client situations, including scope creep, unrealistic expectations and buying behavior
- Plan for and avoid difficult situations that could arise in the future
Leave this session with strategies you can adopt to ensure that all of your client relationships embrace effective communication and collaboration.